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Service User Testimonials

Care By Us Service User Testimonials


Family member of a service user in Hertfordshire

“Thank you for the excellent care and kindness of all the carers whilst mum was under the Barrier Service. I couldn’t be happier with all the care mum received, more so during these challenging times.

Thank you for your excellent care, commitment and dedication.”



Family member of a Live In service user 

“It is difficult to describe in words, the wonderful “Mirelle Effect”.

Whenever she arrived to care for my step-father, she made the whole house shine with joy.

She cared for him like an angel from heaven and the family and I will always be eternally grateful to Mirelle for the love, care, kindness, support, humour and loyalty she gave to him during the time she has been his carer.

Nothing was too much trouble for her and every day she went above and beyond her professional duties and cared for him in a myriad of extra ways as though he was her own family member.

Mirelle gave and gave and he appreciated her so very much.  When she was away from him on her two weekly rota, he would ask again and again, “When is Mirelle coming back?”  He loved her laughter, her cooking, companionship, care of him, warmth and most of all her acceptance of him with all of the shortcomings which old age brings and just let him be himself during his last few months on earth.    When he died unexpectedly last week, Mirelle was absolutely wonderful in supporting the family and sharing our grief in such a gentle and loving way; she now feels like part of our family too.

Mirelle is a jewel, always laughing, always caring, always shining, spreading her glorious warm energy and love to all lucky enough to know her.

We cannot recommend or commend Mirelle highly enough to you, as an organisation and to the next family lucky enough to have Mirelle to join their family.”



Family member of a service user in Bishop’s Stortford

“I would like to thank you for the care provided for my Grandmother. It has been amazing and you have made such a difference to her life. I can’t thank you enough for what you have done for her and also made us as a family feel at ease knowing she is being cared for.”



Family member of a service user in Sawbridgeworth

“I would like to take this opportunity to let you know how fantastic “Hubert” is. I know my Grandparents can be extremely reluctant to comply with personal care but he really does have patience with them. It’s very reassuring to know that he is continuing to support them as I feel like my Nan especially has a lot of trust in him which is good.”



amily member of a service user in Hemel Hempstead

“The four week care package provided by Care By Us for my 96 year old mum after a fall and hip operation has just ended. Every single one of the carers was fantastic – patient, caring, friendly, professional, efficient and every carer treated mum with dignity and respect. They spent about 30 minutes on each visit (morning and evening) and never rushed, despite the extra pressures they were under, having to put on PPE etc. My husband I were most impressed by the Covid 19 measures put in place and felt completely safe with their visits. The service they provided was a tremendous help to us and we would most certainly use them again in the future.”



Family member of a service user in Waltham Cross

“I would like to take the opportunity to commend the carers that came to care for my mother during an emotional and sad time. Without their support, I would not have coped. They were wonderful in meeting her needs and they made all the difference to her life in the sensitive and caring way that they treated her. They all went above and beyond their carer roles to ensure my mother was comfortable and able to end her days in her own home and own bed. I cannot speak highly enough of them and the tender, compassionate way they looked after her.”



Service user in Bovingdon

“I have had carers coming in every morning since August when I was discharged from hospital. They have been without fail, cheerful, friendly and so willing to do anything to help. We hear so many complaints about health and social care, but I have no complaints about the level of care I received. I am now able to mostly look after myself and am well on the road to recovery. So thanks to the army of people who turned up every morning to get my breakfast and helped me with my morning routine.”



Family member of a service user in Hertford

“I would like to thank your company once again for the excellent levels of care afforded to my mum in sometimes difficult circumstances. The carers made her feel very comfortable when she had showers and personal care routines. Mum liked chatting to the carers and it was very reassuring for all the family that she was looked after so well and that everyone kept an eye on her.”



Family member of a service user in Bishop’s Stortford

“Please extend my special thanks to the carers who were so kind and dedicated to my mother right from when they started to care for her. Their patience, care and compassion was second to none and I know that my mother thought the world of them. I am so pleased she had such wonderful support from them in her last days. They went over and above their job requirements every single day and were an enormous support to me also.”




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