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FAQs
New Employees
Do I need previous experience to become a carer?
No, not at all. We welcome people from all backgrounds to come and join our fantastic team. You just need to be compassionate, kind and empathetic. So, give us a call if this is you. We want to hear from you.
How do I become a carer?
We will call you for a chat and arrange a suitable time for you to come in for an interview. You will just need to bring with you your completed application form, which we will send to you, and some identification documents. If you are successful at the interview, we will arrange your training.
What training will I receive?
You will attend 3 days of induction training with our inspirational training team followed by e-learning which can be completed in the comfort of your own home with our training team on standby to help you. You will be trained on the “Care Certificate” which is a great qualification to have in the care industry. You will then go out working alongside another carer until you are fully trained and are ready to work alone.
How often do I get paid?
You will get paid on the 10th of each month for everything worked between the first and last day of the previous month.
I already have a DBS – Can I use it?
We can use your current DBS if it is enhanced, covers the child and adult workforce and you have signed up to the DBS update service. If not, it’s not a problem as we can apply for another one for you.
What insurance do I need for my car?
As a carer you travel from house to house so you need to have business car insurance for your car. This is really easy to do. You just need to call your insurance and ask them to change it on your policy.
How much holiday am I entitled to?
Everybody needs a holiday now and again so we give you 28 days pro-rata for your holiday for you to enjoy throughout the year..
Are we provided with uniform?
Yes of course, all our carers wear a uniform. We will give you this once you have completed your training.
Service Users
How do I arrange care for myself or a family member?
One of our staff team will be happy to talk through your requirements with you over the telephone. We will then arrange a free, no obligation assessment which will be carried out in your home. We suggest at this time that you ask anyone who you would like to be involved in your care package to attend to either support you or ask any questions.
Having discussed your needs, we will then put together a package that suits your individual requirements. We will then agree a start date and sign contracts before your care package commences.
What sort of care can your agency provide?
We offer a range of different services from mainstream and reablement care, live in care, community support and extra care schemes. If you click on the “Our services” icon at the top of the page, it will give you full details of our range of services.
Will I have the same care worker each day?
This depends on how many care visits you have each week. We very rarely have one care worker assigned to a particular service user. This allows for periods of time where your care worker may be away on holiday. However, we are mindful to keep the number of your care workers to the absolute minimum.
What happens if I am not happy with my service?
We will of course respond to the problem that you have raised immediately. If you would like to make a complaint or report an incident that may include a member of our staff or our service, we have an amazing customer care team who are available to take your call and we will then arrange for one of our senior members of staff to visit you to resolve the issue. Our core objective is for our service users to live longer, healthier and happier lives through our dedicated staff team.