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Accessibility statement

Accessibility statement for the Care By Us digital services

This is an accessibility statement from Care By Us Limited and covers the following digital services:

  • The Care By Us Website
  • The Care By Us Employee Intranet (Portal)
  • The Care By Us Carer Mobile App

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The Care By Us digital services are partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Improvement plan

We are currently working with our development teams to ensure all of our digital services are fully compliant with WCAG 2.1 level AA. We aim to be fully compliant in Q3 2022.

Ensuring ongoing conformance

To ensure ongoing conformance, we will be using a variety of methods, including the follow:

  • Putting policies in place to ensure new content is accessible from the moment of publishing
  • Offering advice to colleagues on how to ensure accessibility in the digital content they create
  • Using automated tools to assess our services and report back to us any areas for improvement

Limitations and alternatives

Despite our best efforts to ensure accessibility of the Care By Us digital services, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for the Care By Us digital services:

Third party platforms

We sometimes create or link to content which is hosted on third party platforms, which may not be accessible, or may be partially accessible.

This may include:

  • content we create for social media, such as Facebook or Twitter
  • videos hosted on YouTube

We’re responsible for ensuring the content we create meets accessibility requirements. However, we’re not responsible for the accessibility of the platform itself, or content which has been created by a third party.


We welcome your feedback on the accessibility of the our digital services. Please let us know if you encounter accessibility barriers on any of the Care By Us digital services:

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